ACH Operations Manager

* Lead a team of 4 processing resources on business days as aligned with the Federal Reserve.  (May include Nights and Weekends as needed)
* Responsible for scheduling, performance evaluations, and maintaining a high degree of quality and productivity of direct reports.
* Establish strong working relationships with key business partners (Treasury Management, Commercial Banking, Deposit Ops, AML, Internal Audit, and Risk & Governance)
* Ensure strong quality and productivity of the ACH processing team.
* Responsible for all training and cross training to ensure no key people risk.
* May manage special projects requiring some coordination and/or contribute to project teams.
* Develop and maintain policies, procedures and training materials to maximize efficiency and customer service within the team.
* Participate in long term and strategic planning.
* Maintain awareness of industry leading practices and work to incorporate as applicable.
* Responsible for assisting in the development and implementation of contingency plans.
* Participate in Audit and Compliance review activities.
* Identify and assist in the implementation of process improvements to increase STP rates and error reduction while maintaining a strong understanding of risk and operational controls.
* Comply with all policies, procedures, and banking regulations applicable.
* Additional duties as assigned.
* ACH/Payment Systems:
Deep understanding of ACH processing, and electronic payment platforms.
* Nacha:
Knowledge of Nacha Operating Rules and regulations.
* Compliance:
Familiarity with banking laws, fraud prevention, and regulatory requirements.
* Software:
Proficiency in financial software, Microsoft Office, and potentially project tools like Jira.
* Accounting:
Basic accounting principles, financial transactions, and reconciliation skills.
* Attention to Detail:
Crucial for accurate financial data handling.
* Problem-Solving:
Ability to resolve complex payment issues and identify process improvements.
* Communication:
Excellent written and verbal skills for technical and non-technical audiences.
* Organization & Planning:
For managing workflows and projects.
* Critical Thinking & Analysis:
For evaluating processes and data.
* Knowledge:
Possess 7+ years of ACH/Payments experience, with AAP, APRP, and/or CTP highly desirable. Have a BA/BS degree
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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