Loan Processing Associate

About Us

Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation‑wide lending brands;
Capital Bank Home Loans and Open Sky, a credit card division that offers and services credit cards across all states.

As an affiliate of Capital Bank N.A., Windsor Advantage is the nation’s leading lender service provider with more than 150 years of cumulative in‑house SBA 7(a) and USDA experience, cutting‑edge systems and rigid controls. Develop an innovative and sustainable SBA and USDA platform without hiring staff or incurring capital expenditures. Windsor Advantage is uniquely qualified as a lender service provider to support its clients to develop and execute thoughtful and comprehensive SBA and USDA lending programs.

Do you consider yourself to be a team player? Do you enjoy collaboration in your day‑to‑day? If so, this position may be the perfect fit for you!

We are looking for someone with a service‑oriented mindset who genuinely enjoys providing exceptional support to their clients!

The Loan Processing Associate is responsible for providing quality customer service while processing loans through closing. The role includes quarterback communication with clients, borrowers, government entities and other third parties (e.g., insurance agents, attorneys, CPAs), exercising discretion and judgment. The position requires participation in and contribution to weekly departmental and pipeline meetings.

Responsibilities:

• Manages the entire loan application lifecycle, from initial intake to final closing. This includes collecting and verifying borrower documentation, ensuring completeness, conducting due diligence tasks, and coordinating with Loan Officers and Underwriters.
• Maintains meticulous attention to detail to ensure adherence to all SBA regulations, program guidelines, and bank policies throughout the loan process.
• Distribute, collect, and review loan application processing checklist to obtain SBA Authorization and loan closing.
• Exhibit in-depth understanding of SBA rules/regulations and develop an ability to utilize this knowledge to independently create unique solutions and thoughtful structures.
• Acts as a liaison and manages critical relationships with borrowers, financial intermediaries, lenders, Windsor management and the SBA throughout the loan lifecycle using effective communication with a high attention to detail.
• Prepares comprehensive loan packages with all necessary financial documents, business plans, and supporting materials for underwriting review and approval.
• Manages and facilitates the loan closing process, ensuring all documents are signed, conditions are met, and funding is disbursed smoothly.
• Assists with servicing of funded loans, such as collecting information for ongoing compliance.
• Stays updated on current SBA loan programs and industry trends, researching competitor offerings as needed.
• Submits 4506-C to the IRS and completes tax verifications upon return.
• Orders and reviews any necessary third‑party reports as needed.
• Effectively manages and interfaces with third‑party vendors.
• Works with lender and borrower on SBA screen outs and interfaces directly with SBA loan specialist staff.
• Prepares and/or reviews SBA authorization once received, depending on processing method, and interfaces with lender’s closing counsel.
• Completes special projects assigned as necessary.
• Actively contributes to weekly department meetings to identify, discuss, solve, and implement department process improvements.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Responsible for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and deterrence of money laundering or other unlawful activities.
• Performs other duties as required.

• Bachelor’s degree in finance,…