Lead Service Officer; Commercial Construction Portfolio

Position: Lead Service Officer (Commercial Construction Portfolio)
** Job Summary
** Responsible for servicing assigned Construction portfolio consisting of a variety of products primarily for the Community Development Lending/Income Property Group/Institutional Real Estate Group/Healthcare Real Estate Line of Business. Primary draw functions are for non-owner occupied construction/interim loan servicing. Provide excellent communication with the lending staff and partners supported by the IPG/IRE/HC teams. Client segment focus is local and regional private developers and and some public companies.

Independently manage all pre-closing review of construction documents and due diligence applicable to construction and risk management. Responsible for providing superior client service and expertise related to construction administration including draw processing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experience also required for loan system processing, problem solving and data integrity.

** Essential Functions
** Proven ability to prioritize and handle multiple tasks in a high volume environment exceptions or changes and conformity to standard monitoring requirements; involves third parties as Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction to RMs on system requirements and project status.

Proactively
* Active participation in and may lead projects as needed
* Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
* Bachelor's Degree or equivalent commercial loan experience
** Work Experience
*** 3+ years of related commercial real estate experience, preferably in commercial construction lending
* Strong knowledge of construction and financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases
* Familiarity with multi-bank loan participations and syndications
* Familiarity with commercial banking systems (LoanIQ, Sales Force, Laser Pro, Docu Sign, BOS)
** Skills & Core Competencies**
* ** Commercial Lending Expertise**:
Understanding of commercial lending concepts, including loan documentation, closing processes, and risk management principles.
* ** Problem Solving & Decision Making**:
Strong solution oriented mindset with the ability to analyze issues, apply judgment within guidelines, and make quality decisions under time constraints.
* ** Client Focus & Service Excellence**:
Demonstrated commitment to delivering distinctive, personalized service to both internal and external clients while balancing client needs, risk, and organizational goals.
* ** Accountability & Drive for Results**:
Takes ownership of work and outcomes, keeps commitments, learns from mistakes, and consistently delivers results within established timelines and expectations.
* ** Planning, Organization & Attention to Detail**:
Highly effective organizational skills with the ability to manage multiple priorities in a high volume environment while maintaining accuracy and compliance.
* ** Collaboration & Communication**:
Strong interpersonal, written, and verbal communication skills; collaborates effectively across teams, shares knowledge, and engages stakeholders to achieve shared goals.
* ** Business Acumen**:
Knowledgeable of the financial services industry and competitive landscape; understands how individual contributions support broader business strategy.
* ** Adaptability & Change Leadership**:
Embraces change with a continuous improvement mindset, adapts to new processes, and escalates decisions appropriately when needed.

Provides expertise to others by thorough understanding of business requirements of clients and loan…