Third Party Management Issue and Incident Management Program Lead

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This position will lead operational support of the Third Party Management Office (TPMO) within the First Line of Defense to strategize on the lifecycle of the Third Party Management Program. The Issue and Incident Management Program Lead will design and implement program lifecycle areas, interact with global business units, and serve as a seasoned subject‑matter expert in third‑party risk, risk management reporting, and gap analysis.

• Provide strategic thought leadership in designing and operationalizing third‑party risk management programs.
• Design enterprise‑wide third‑party risk management processes, manage rollout and maturity.
• Periodically review program artifacts, risk methodologies, service categories, and risk profile thresholds.
• Create gap analysis to identify risks requiring risk‑mitigating controls.
• Document program artifacts with development, periodic review, version control, and organized storage.
• Develop and maintain operating models.
• Develop training materials, conduct firmwide TPM training, and oversee training performance.
• Monitor regulatory updates and guide the team on impact and adjustments.
• Prioritize user specifications for technology enablement and process automation.
• Enhance program activities, mature the program, and serve as the TPM Program Subject‑Matter Expert for technology enablement.

• Excellent verbal and written communication skills.
• In‑depth functional and industry knowledge.
• In‑depth knowledge of the third‑party risk management lifecycle activities.
• Ability to execute risk management strategy development for long‑term planning and ongoing risk performance.
• Experience supporting or leading system implementations.
• Analytical and communication skills to analyze and disseminate information.
• Leadership and organizational skills to direct activities for multiple business units.
• Foster a positive and proactive approach to process assessment and improvement, identifying trends and improving processes for both the customer and the business.
• Strong organization, attention to detail, time management, planning skills, and the ability to handle multiple competing priorities.
• Independent decision making and effective team communication to resolve issues appropriately.
• Confidence and expertise to advise management and the business.
• Initiative and proactive unsupervised work style.
• Strong interpersonal skills and collaborative approach.
• Strong analytical skills with the ability to generate complex reports.
• Highly flexible and adaptable to change in a high‑demand environment.
• Proficiency in Microsoft Word, Excel, PowerPoint and data analytics tools including Power
  
  BI.

• Bachelor’s degree and approximately 5‑10 years of related work experience with a clear understanding of and experience in financial services, internal audit, risk consulting preferred.
• Undergraduate or graduate degree in Accounting, Finance, Risk, or another appropriate academic major highly preferred.
• Thorough understanding of third‑party risk management with prior experience designing program solutions, risk scoring, aggregation methodologies, and committee reporting.
• Understanding of global risk regulatory requirements with emphasis on US (OCC bulletins, FFIEC, FRB, FDIC) or UK (PRA, FCA).

$114,700 – $194,900 USD. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits, paid time off, parental and caregiver leave, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged. Senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.

Build your career with us and apply today.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

Apply today and talk to us about your flexible working requirements and together we can achieve greater.