Senior Specialist & Member

At the Federal Home Loan Bank of Chicago, employees come first. We offer a highly competitive compensation and bonus package, and a comprehensive benefits program.

FHLBank Chicago partners with financial institutions across Illinois and Wisconsin to provide competitively priced funding, support community investments, and deliver value to our members. Created in 1932 as a government‑sponsored enterprise, we are a member‑owned bank that empowers our members to reinvest in their communities.

Collaboration is at the heart of everything we do. From regular All‑Staff meetings to a Buddy Program for onboarding, we focus on fostering a connected and inclusive work environment. Through our Office of Diversity, Equity, and Inclusion we host events, promote cultural growth, and provide professional development programs to support your career journey.

The Senior Specialist, Payments & Member Support supports the daily reliability and continuous improvement of FHLBank Chicago’s payment capabilities—including Wires, ACH, and internal Book Transfers—and contributes to product ownership activities for these payment rails. This role combines strong payment operations expertise with growing product ownership skills, shaping enhancements, managing small to midsized initiatives, and advancing the member experience.

The ideal candidate brings 3‑5 years of experience in payments processing, operations, or product support and is ready to take the next step into owning components of the roadmap, defining requirements, and strengthening resiliency and controls.

• Collaborate with a high‑performing team at the forefront of an evolving technological landscape.
• Facilitate processing of payments (Wires, ACH, Internal Book transfers) to provide liquidity to our members and local communities.
• Manage the accurate and timely resolution of internal and external questions via Salesforce regarding Bank products, accounts, reports, and reconciliations with a high level of service.

• Product Ownership Support (Wires, ACH, Book Transfers)
• Support the product lifecycle: requirements gathering, user stories, backlog grooming, release readiness, and user acceptance testing.
• Conduct impact assessments, maintain business rules and process documentation, and assist with cross‑functional coordination for system enhancements.
• Help track KPIs, identify trends, and recommend improvements to increase efficiency, accuracy, or member satisfaction.
• Assist in preparing communications, training materials, and internal guidance for new features or operational changes.

• Perform daily processing and monitoring for Wires, ACH, and Book Transfers, ensuring accuracy, timeliness, and adherence to internal controls.
• Manage payment exceptions, returns, investigations and support end‑of‑day and cutoff activities.
• Collaborate with Technology partners to address issues, validate fixes, and maintain operational readiness.

• Follow and help enhance first‑line controls, including reconciliations, callbacks, entitlements, segregation of duties, and workflow documentation.
• Ensure adherence to applicable rules and guidelines (NACHA, OFAC, Fedwire Operating Circulars, internal policies).
• Participate in audits, exams, and risk assessments by preparing evidence and supporting remediation activities.

• Act as a payment operations subject‑matter resource for internal partners and member institutions.
• Support Member Services with payment‑related inquiries, cases, and documentation.
• Help deliver clear, consistent communication to members regarding operational changes, cutoffs, or enhancements.

• Participate in department process reviews, efficiency initiatives, and operational readiness efforts.
• Contribute to projects involving payment platform enhancements, control improvements, resiliency activities, and change management.
• Assist in developing and maintaining SOPs and playbooks.

• 4‑7 years of experience in payments operations, treasury operations, or payment product support within…