ACH Operations Manager

What you'll be doing

The ACH Operations Manager is responsible for managing team members to achieve high performance levels and deliver outstanding service. The role applies advanced knowledge to motivate, mentor and guide staff to enhance productivity, providing industry specific training to develop problem-solving ability in all team members. The ACH Operations Manager oversees day-to-day production activities including resource allocation, budgeting, change integration, system operation and process improvement in the delivery of services.

In addition, the role manages all escalated issues to identify root cause and make appropriate decisions to resolve more complex issues, exercising independent judgement within defined policies and procedures. This role also caters to operational effectiveness, implementation of strategic initiatives, and assisting business partners to achieve business objectives.

• Lead a team of 4 processing resources on business days as aligned with the Federal Reserve. (May include Nights and Weekends as needed)

• Responsible for scheduling, performance evaluations, and maintaining a high degree of quality and productivity of direct reports.

• Establish strong working relationships with key business partners (Treasury Management, Commercial Banking, Deposit Ops, AML, Internal Audit, and Risk & Governance)

• Ensure strong quality and productivity of the ACH processing team.

• Responsible for all training and cross training to ensure no key people risk.

• May manage special projects requiring some coordination and/or contribute to project teams.

• Develop and maintain policies, procedures and training materials to maximize efficiency and customer service within the team.

• Participate in long term and strategic planning.

• Maintain awareness of industry leading practices and work to incorporate as applicable.

• Responsible for assisting in the development and implementation of contingency plans.

• Participate in Audit and Compliance review activities.

• Identify and assist in the implementation of process improvements to increase STP rates and error reduction while maintaining a strong understanding of risk and operational controls.

• Comply with all policies, procedures, and banking regulations applicable.

• Additional duties as assigned.

• ACH/Payment Systems:
  Deep understanding of ACH processing, and electronic payment platforms.

• Nacha:
  Knowledge of Nacha Operating Rules and regulations.

• Compliance:
  Familiarity with banking laws, fraud prevention, and regulatory requirements.

• Software:
  Proficiency in financial software, Microsoft Office, and potentially project tools like Jira.

• Accounting:
  Basic accounting principles, financial transactions, and reconciliation skills.

• Attention to Detail:
  Crucial for accurate financial data handling.

• Problem-Solving:
  Ability to resolve complex payment issues and identify process improvements.

• Communication:
  Excellent written and verbal skills for technical and non-technical audiences.

• Organization & Planning:
  For managing workflows and projects.

• Critical Thinking & Analysis:
  For evaluating processes and data.

• Knowledge:
  Possess 7+ years of ACH/Payments experience, with AAP, APRP, and/or CTP highly desirable. Have a BA/BS degree

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $110,000 - $125,000K for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs;

including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

#LI-TA

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, your goals are a priority. We start with your…