ORD-Ocean Freight Accounts Receivables; A​/R Analyst

Job Title: Ocean Freight Accounts Receivables (A/R) Analyst

Job Location: Chicago, Illinois

This OFR Analyst role will be responsible for providing timely and accurate maintenance of Accounts Receivables subsequent to original invoicing. The selected candidate will research, validate and process requests for additional supporting documents, adjustments, corrections, and refunds. They will also identify trends and analyze root causes of AR issues and coordinate resolution with OFR departments.

• Good knowledge of Forwarding business, DGF OFR product, both Exports and Imports
• Advanced knowledge of various systems such as CW1/GCCS/EDM
• Good telephone and e‑mail skills
• Strong negotiation and administrative skills
• Very detail‑oriented with an ability to positively influence others across multiple groups
• Ability to work independently relying on experience and judgment to plan and accomplish daily deliverables
• Results‑driven
• Performs all of the standard and all of the specialized and most complex aspects of the function
• Experience in Finance and Accounting preferred
• Generally 5 years of experience in related area of responsibility

• Understand and work on the weekly GCCS Report by meeting our company's KPIs
• Provide invoices and supporting documents to Collections/Customers
• Understand and follow customers SOPs and COPs
• Research and analyze customer disputes and take action accordingly
• Participate in customer calls to address outstanding issues
• Attend weekly calls with Collections
• Complete training as required
• Initiate and/or assist in process improvements
• Work proactively with station management for improved Accounts Receivables

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided.