Manager - Accounts Receivable & Collections

Manager - Accounts Receivable & Collections

Join our team at Stout as a Manager of Accounts Receivable & Collections. In this role, you’ll play a critical part in driving the firm’s cash flow performance while protecting and strengthening client relationships. You will own and optimize the end-to-end collections process, serving as a key connector between Finance, client-facing leadership, and Legal, and deliver clear, measurable improvements in A/R aging, DSO, and overall collections effectiveness.

• Own and drive the firm’s collections strategy, ensuring timely resolution of outstanding invoices and consistent cash collection.
• Improve visibility and accountability across A/R by proactively managing aging, prioritizing high‑risk accounts, and escalating issues appropriately.
• Strengthen collaboration between Finance, client‑facing teams, and Legal to resolve billing disputes efficiently and professionally.
• Serve as a trusted partner to leadership by delivering actionable insights through reporting, analysis, and recommendations.
• Lead process improvements and technology enablement initiatives that modernize and scale the collections function.

• Own the end‑to‑end collections process for outstanding invoices, including routine follow‑ups, escalations, and resolution.
• Actively manage A/R aging, prioritizing collection efforts on high‑dollar and high‑risk accounts.
• Maintain regular client contact via email and phone to confirm invoice receipt, resolve questions, and secure payment commitments.
• Track and document all collection activity, maintaining clear records of client communications and payment status.

• Partner closely with Project Managers, Managing Directors, group COOs, and client service teams to resolve billing disputes and unblock delayed payments.
• Escalate materially past‑due accounts to Finance leadership with clear recommendations, including payment plans, work holds, or further escalation.
• Provide timely and accurate A/R status updates to stakeholders, including weekly or monthly aging summaries.
• Assist in establishing and refining credit and collections policies aligned with a professional services environment.

• Identify accounts requiring escalation and coordinate next steps with the internal Legal team.
• Prepare detailed account documentation and history for referral to outside collections counsel when necessary.
• Act as the primary point of contact with outside counsel through resolution, settlement, or write‑off.

• Partner with implementation consultants to support the successful launch of High Radius in 2026.
• Serve as the subject matter expert for the High Radius platform post‑implementation.
• Produce regular reporting on A/R aging, DSO trends, and collections performance for Finance leadership and group COOs.
• Identify root causes of delayed payments and partner with Finance to improve billing and collections efficiency.
• Support month‑end close activities related to A/R reserves, write‑offs, and audit support.

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• 5+ years of experience in accounts receivable and collections, preferably within a professional services environment.
• Demonstrated experience managing sensitive client communications related to payment and billing issues.
• Strong understanding of A/R aging, collections workflows, and escalation processes.
• Excellent written and verbal communication skills, with the ability to engage effectively with senior internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple accounts and deadlines simultaneously.

• Experience with collections platforms such as High Radius, Billtrust, Tesorio, or similar tools.
• Experience partnering with legal teams or outside collections counsel.
• Familiarity with professional services billing models (time & materials, retainers, fixed fee).
• Experience with ERP systems such as Workday, Net Suite, Sage Intacct, or similar.

• Demonstrate strong attention to detail, follow‑through, and sound judgment.
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