Taxpayer Account Processing Agent Trainee; Revenue TAX Specialist Trainee UMP

Job Requisition :48472
Closing Date: 08/04/2025 11:59pm
Agency:Department of Revenue
Class Title:REVENUE TAX SPECIALIST TRAINEE - 38575
Skill Option:UMP DUAL - Combination of Certificate and Credential
Bilingual Option:None
Salary: $4,258-$5,680/monthly (Anticpated Salary for Non-State $4,258)
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 3
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring three Taxpayer Account Processing Agent Trainees (Revenue Tax Specialist Trainees) for our Chicago Operations Division to be assigned to any one of our five work locations: 555 W.

Monroe, 125 W. Monroe, 5401 N. Elston, 5301 W. Lexington, or 9901 S. King Dr. In this position you will be trained on how to provide excellent customer service to taxpayers, including answering tax questions, computing tax amounts, assisting in the completion of tax filing forms, and accepting payments from taxpayers. If you have excellent interpersonal and organizational skills and a willingness to learn, then we want you!

Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

• Under immediate supervision, for a period of six (6) to twelve (12) months, in a controlled environment, receives a combination of classroom and on-the-job training relative to tax laws, rules, regulations, policies and procedures, research methods, communication skills and computer usage/concepts.
• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
• Receives classroom and extensive on-the-job training regarding telephone usage, skills and etiquette to promote effective and efficient communication with taxpayers and/or their representatives.
• Receives on-the-job training on computer usage and system applications in order for trainees to input corrective adjustment commands, initiate correspondence to taxpayers and perform various research functions to resolve taxpayer accounts and/or to answer taxpayer inquiries.
• Receives basic technical training in…