Sr Fulfillment Specialist - Quality Assurance

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Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
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Job Description:
First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services.

Key Responsibilities:

• Manage dedicated email inbox, prioritize client requests, case and implement eligible items.
• Create a case/package for tracking, monitoring and E2E resolution as applicable.
• Receive and respond to implementation requests received by email and questions from internal partners.
• Conduct limited research and respond to client inquiries.
• Utilize the various bank systems to support clients' requests.

LOB

Job Description:


Provide analytical support in executing internal control and operational excellence. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Perform In-Line Quality Assurance (ILQA) reviews for the Implementation of Treasury Products, Account Openings, and Account Maintenance requests received in various workflow platforms:
Onboard Assist, GFS, and GSS. Monitor QA escalations and workflow assignments throughout the day. May manage staff.

Job Responsibilities include, but are not limited to:

• Demonstrate the ability to be a self-starter, demonstrate ownership, and become a subject matter expert.
• Ability to quickly locate resources and manage desk routines so tasks and responsibilities are met.
• Completing inline quality assurance reviews on the implementation of treasury products, account opening, and account maintenance requests received via various workflow platforms:
  Onboard Assist, GFS, and GSS.
• Partner with internal business partners to obtain the necessary information to complete Inline Quality review.
• Review legal documents to determine if adequate documentation has been provided to meet regulatory, compliance, and LOB procedure guidelines.
• Work with Implementation Associate to obtain missing information preventing the quality review from moving forward.
• Utilize various bank systems to complete quality review requests.
• Identify and escalate process/procedure gaps to mitigate risk.
• Exercise judgment and discretion with respect to client relationships and problem resolutions.

Required Qualifications:

• 1-2 years of experience in the Banking/Financial industry.
• Excellent communication skills and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Experience in processes and systems for North America Treasury Fulfillment. (OBA, AM, GFS, GSS, etc.)
• Experience with procedure documentation and/or QA testing. Data management knowledge beneficial.
• Ability to work in a…