Supervisor, Guest Experience

About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience.

Flyover attractions are located in Chicago;
Las Vegas;
Reykjavik, Iceland; and Vancouver, Canada.

As a Guest Experience Supervisor, your goal is to lead and coach a group of Guest Experience Guides to ensure team members have engaging interactions with our guests by bringing their best and anticipating guests’ needs.

The wage for this role is $26

USD/hourly and a full breakdown of perks and benefits will be discussed during the interview process.

• Coordinate fun, engaging, efficient and safe movement of guests throughout the attraction while delivering impeccable guest experience
• Promote and ensure an accessible, respectful and inclusive environment for guests and team members
• Lead, support and coach the team of Guest Experience Guides
• Supervise the attraction from the front of the house with hands on attitude
• Contribute to building a respectful environment where safety comes first
• Anticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover Chicago
• Be proficient user of ticketing system and ensure all sales transactions (FIT’s, groups, pre-paid voucher, ticket, retail) are processed efficiently and accurately ensuring a seamless guest experience
• Digest and analyze weekly dashboards and guest experience reports to make business decisions that positively impact operations
• Ensure cash is handled accurately according to established cash handling protocol
• Participate in the performance management of Guest Experience Guides as necessary
• Lead by example to ensure Flyover operating procedures and service standards
• are consistently maintained by all team members
• Manage guest flow capacity and efficient communication with the ride operator to ensure maximum seat occupancy
• Gather and effectively communicate daily operational information
• Assist with developing and updating Standard Operating Procedures
• Accurately answer questions about the Flyover experience and product
• Assist Guides, Operators, other Supervisors and team members
• Other duties as required

• Excellent interpersonal and communication skills, in all situations, ranging from guest engagement to team discipline
• Outstanding guest service skills
• Effective problem solving and critical thinking skills
• Ability to lead by example
• Efficient and quick problem solving skills
• Demonstrate a calm demeanor in a bustling environment
• Must be self-motivated and high energy a willingness to take on new challenges
• Must demonstrate sound cash-handling skills in a dynamic, fast-paced environment
• 2+ years’ experience in the tourism/hospitality industry
• Experience in retail and driving sales
• Previous team leadership experience is an asset
• Must be comfortable and engaging when speaking in front of groups
• Availability to work a variety of shifts including evenings weekends and holidays
• Extensive knowledge about Chicago and local area is an asset
• Be comfortable working on your feet for extended periods of time, indoors and outdoors, year round

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.