Production Manager

* Manages production operations in the Auditorium and Recital Hall in support of all concerts, conferences, lectures, third-party and rental events occurring in these spaces.  Advances all event needs with NEIU faculty, staff, and external partners, renters, and other event organizers.
* Supervises and manages the following service areas: live sound engineering, including creating patch lists and stage plots; projection system operation; stage management, including calling performance cues and moving stage equipment; lighting design, programming, and operation, including hanging and focusing lighting instruments; rigging and fly system operation; audio and video recording, live streaming, web conferencing, and additional production services as needed.  In addition, executes all of the above duties in place of or in collaboration with production staff.
* Supervises full-time staff, including one full-time Production Coordinator and others as needed or assigned. Schedule staff for event support and venue management.  Provides training and coaching on professional development.  Covers their duties in their absence.  Hires, trains, schedules, and supervises a staff of student workers, freelance employees, and contractors to meet the production needs of events in the Auditorium and Recital Hall, working within budget constraints.
* In collaboration with the Production Director, participates in identifying and executing departmental objectives and the development of long-range planning. Identifies and leads special projects, including capital improvement projects as well as staffing leadership and development opportunities in support of successful program administration.
* Creates training and protocol documentation.  Creates and improves administrative systems in support of departmental responsibilities.  Enforces University policy, and creates and revises policy for the Production Unit in conjunction with the Production Director.
* Maintains equipment and records, including creating reports, troubleshooting, cleaning and repairing audio, video, lighting, and control equipment, verifying and updating inventory documentation, maintaining and updating standard patch list documentation, maintaining and updating lighting repertory (rep) plots, creating and updating technical venue documentation, updating firmware for equipment, and notifying the Production Director of any issues outside of this scope.  Recommends capital equipment purchases and other services in order to maintain and improve venue safety and functionality.  

Reports facilities maintenance requests for the Auditorium and Recital Hall to Facilities Management and tracks progress.
* Administrates venue calendars via the University scheduling system.  Ensures activities in venues are accurately reflected in the scheduling system.
* Provides operational support as needed in other SU spaces and the north campus.  Manages, supervises, and supports the duties of the Operations Unit when necessary.
* Advises and educates faculty, staff, rental clients and others on equipment operations and facilities use.  Serves as event liaison to Police, Building Service Workers, University Technology Services, and Parking during SUECS/PTS-supported events.
* Provides administrative support and management for rental events, including meeting with prospective clients, scheduling pre-production meetings for contracted rentals, serving as primary day-of production point-of-contact for NEIU venues, and reporting on space and staff usage for accurate invoicing.
* Participates in the planning and execution of commencement and board meetings, and other off-campus or satellite PTS-supported events.  This includes but is not limited to: organizing equipment, loading trucks, driving trucks, moving furniture, setting up, configuring, and operating AV equipment and conference room technology, and other duties normally performed on-campus.  Participation at all commencement ceremonies is required.
* Performs other related duties as assigned, or as needed.
** Minimal

Qualifications:

*** An additional two (2) years (24 months) of experience (three years of experience, total) in managing performing arts operations.
* Demonstrated experience performing safety and equipment inspections, maintenance, diagnosing, troubleshooting and repairing audio, video, lighting, rigging, and networking equipment.
* Knowledge in lighting design, programming lighting consoles, patching, as well as hanging, focusing, and addressing lighting instruments.
* Ability to engineer live sound for concerts and events, mixing channels for a PA system, creating additional mixes for monitors, press feeds, or live streams, configuring and programming various digital mixing consoles, and adjusting digital signal processing (DSP) programming.
* Must have the physical ability to lift up to 70 pounds, work on ladders (up to a 24-foot working height), lifts (up to a 30-foot working height), catwalks and crawl spaces.
* Master’s degree in a…