Guest Services Representative

Join to apply for the Guest Services Representative role at JLL

We are currently seeking a Guest Service Representative to join our Experience Management (XM) team.

$19.00 - $19.50 per hour

Monday - Friday 7:00am - 3:30pm

• Courteously greet all tenants and visitors to the reception desk
• Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
• Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs
• Provide excellent service to all guests arriving at the building
• Answer and respond to tenant phone calls and e-mails for assistance throughout the day
• Provide guidance and information as requested from tenants and visitors to the building
• Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
• Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property
• Maintain service alert awareness and report any security issues to the designated security and/or management parties
• Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)
• Foster a positive and professional work environment at all times
• Any additional duties as assigned

• High school diploma or equivalent
• Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
• Professional demeanor and appearance
• Positive and engaging personality in all work situations
• Outstanding people skills
• Ability to be flexible and adaptable
• Strong organizational skills and ability to multi-task
• Excellent oral and written communication skills
• Ability to think quickly and efficiently when confronted with a client request
• Self-starter, motivated, takes initiative, and anticipates needs of others
• Computer literacy, specifically MS Office applications and Internet
• Ability to stand for extended periods of time unless physician-recommended accommodation has been granted
• You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast‑paced, high‑volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team