General Customer Service - Industrial

Position: General Customer Service - Industrial Performance
For this U.S. based position, the expected compensation range is $178,000 - $213,600 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Summary:

The Customer Success Manager (CSM) will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels. This role will involve aligning Schneider Electric and AVEVA solutions to optimize client profitability by mitigating risk, creating a safe and secure facility, optimizing production quality and throughput, and minimizing maintenance costs. The goal is to increase client Return on Assets, Return on Equity, and Total Overall Personnel Effectiveness.

What will you do? Manage Customer Quality Management lifecycle and Project, Service and Sales audits and reviews with high profile customers. Engage directly with customers at various levels to promote Schneider Electric Ecocare program and related service add-ons. Identify and understand client needs and service quality management to align Schneider Electric and AVEVA solutions accordingly. Optimize client profitability by mitigating risks and creating safe and secure facilities with a key focus on upselling Schneider Electric Managed Security and advanced consulting services.

Enhance production quality and throughput through promoting and coordinating engagement with advanced software solutions for APC, OTS, and ROMS software suites. Minimize client maintenance costs to improve Return on Assets and Return on Equity through optimizing advantage material upgrades and system expansions through leveraging flex service funds to perform FEED studies for DCS & PLC migrations and replacement assessments and proposals.

Increase Total Overall Personnel Effectiveness by implementing AVEVA digital industrial solutions. Establish effective business cases based on technical experience and empathy to customer business challenges. Create effective Cost Benefit Analysis with clear Rate of Return on Investment. Responsible for total client engagement with attainable sales of $6 million annually. Experience in Design, Engineering, Configuration, Commissioning, Startup, Plant Operations, and Maintenance is ideal.

Experience on multiple control platforms for PLC, DCS, SIS, F&G, BMS, SCADA, HMI, Historian including Pi. Travel:
Travel will be 50% and willing to enter industrial process facilities. This is a full-time position based on direct customer engagement and solution optimization. The Customer Success Manager will report to the Industrial Performance Director of Operations Services Sales and work closely with the sales and technical teams to ensure client satisfaction and success. What qualifications will make you successful for this role?

Bachelor's degree preferred or 15 years of proven progressive track record. Proven experience in customer success management or a similar role. Strong understanding of Schneider Electric and AVEVA solutions. Excellent communication and interpersonal skills. Ability to work independently and manage multiple client engagements. Problem-solving skills with a focus on client profitability and operational efficiency. Let us learn about you! Apply today.

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