Customer Success Engineer; CAD​/PDM​/PLM

Bild is modernizing how hardware teams collaborate. We’ve built a cloud-native data management platform designed for mechanical engineers and product teams, replacing legacy PDM/PLM systems with a solution that’s faster, more collaborative, and built for today’s distributed world. From CAD data to BOM automation to downstream ERP integrations, we help engineers spend less time managing files and more time building products.

As we scale, we’re looking for a Customer Success Engineer to work directly with customers to ensure they are successful on Bild - from onboarding to troubleshooting to advanced workflow optimization.

This is a highly technical, highly customer-facing role for someone who loves debugging problems, understanding how systems work, and working directly with engineers.

• Lead technical onboarding for new customers.
• Help teams migrate workflows from legacy PDM/PLM systems into Bild.
• Understand their CAD environment (Solid Works, Creo, NX, Altium, etc.) and tailor best practices.

• Troubleshoot complex customer issues involving CAD files, metadata, integrations, and workflows.
• Reproduce issues, analyze logs, and work closely with engineering to resolve root causes.
• Translate technical problems into clear explanations customers understand.

• Learn how engineers actually use CAD and PDM systems in the real world.
• Advise customers on how to structure projects, part numbers, BOMs, and design data inside Bild.
• Recommend workflow improvements that make teams more efficient.

• Assist customers with integrations to ERP/PLM tools
• Help configure metadata, permissions, and automation rules.

• Run training sessions and walkthroughs with engineering teams.
• Be the friendly, technical face of Bild customers trust.
• Turn recurring issues into help docs, playbooks, and best practices.

• Identify patterns in customer issues and communicate them clearly to the product and engineering teams.
• Help shape the roadmap based on real-world customer usage.

• Technical support, solutions engineering, or customer success in SaaS OR
• Mechanical engineering, CAD administration, or PDM/PLM environments.
• Ability to quickly understand CAD workflows even if you haven’t worked directly in them before.
• Excellent communication skills - able to explain technical concepts clearly to engineers.
• Comfort being on calls with customers daily.
• Highly organized and process-oriented.
• Self-starter mindset - you like ownership and autonomy.
• Curiosity about how hardware teams work.

• Experience with Solid Works, Creo, NX, Altium, or similar tools.
• Experience with PDM/PLM systems.
• Experience at an early-stage startup.

• Be a foundational member of the customer team at a fast-growing startup.
• Work directly with founders and engineering to shape how customers use the product.
• Get deep exposure to real hardware engineering workflows across dozens of companies.
• Competitive salary + equity.
• A role that blends engineering, problem-solving, and customer interaction.