Technical Key Account Manager- West​/Southwest

Overview

Technical Key Account Manager
- West/Southwest

Are you passionate about solving complex industrial water, energy, and process challenges while building trusted technical partnerships with customers across diverse industries? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Technical Key Account Manager - Industry West/SW Region
, you will be the go-to technical expert and solution consultant for strategic end-users, engineers, contractors, and CAPEX partners — bridging deep application knowledge with commercial insight to drive demand creation and deliver tailor-made pumping solutions across key industrial verticals. This position will be responsible for the West/SW territory and operate remotely from Colorado, Arizona, Nevada, Oregon, Utah, or Texas. Candidates must reside in the listed territory.

As a key part of the Strategic Accounts & Projects team, you’ll create impact by building direct, trusted relationships with customers and leveraging Grundfos  full portfolio to unlock value-added solutions in temperature control, pressure boosting, water treatment, and industrial process applications.

Your main responsibilities include:

• Proactively engage with end-users, engineers, and CAPEX partners to understand current and future needs, delivering tailored technical advice and full-solution recommendations across industrial applications including cooling towers, boilers, pressure boosting, and water treatment

• Serve as the primary technical link on national and international projects between end-users, system builders, and other involved parties — reading specifications, translating customer problems into Grundfos solutions, and driving technical actions for account managers

• Build and expand a network within targeted industry verticals through relationship management with customers  key planning and technical staff, supporting efforts to get Grundfos listed as an approved supplier

• Develop internal sales capabilities by creating marketing content, conducting technical training for local sales teams (internal and external), and driving new product introductions within the Industrial Business Segment

• Identify capability gaps and new business opportunities — including IoT and digital commercial offerings — by monitoring market trends, competitor activity, and evolving customer needs, then collaborating with business development managers to close critical gaps

• Ensure world-class customer support by coordinating with Grundfos Service, subject matter experts, and project teams on product quality issues, warranty claims, application troubleshooting, and technical documentation

Above all, you are a hands-on technical professional with proven in-field experience in industrial applications. You thrive when reading and writing specifications, and you’re fully at ease speaking the language of engineers. You naturally translate complex technical challenges into clear, actionable solutions. At the same time, you are a persuasive communicator who feels comfortable engaging with everyone.

We would also imagine that you have:

• Degree in mechanical, electrical, process, or industrial engineering — or equivalent hands-on technical field experience across industrial applications

• Strong application knowledge and in-field experience in at least one of:
  Temperature Control (boilers/cooling towers), Pressure Boosting, Water Treatment, or Industrial Process systems

• Commercial experience in customer-facing roles with demonstrated ability to drive technical solution sales and build relationships with engineers, end-users, and partners

• Strong presentation and communication skills with the ability to conduct technical trainings and engage stakeholders at all organizational levels

It is a plus if you also:

• Controls experience with rotating equipment or similar, including VFD programming

• Familiarity with IoT and digital commercial offerings in industrial settings

• Proficiency with CRM platforms and business intelligence tools (e.g., SAP BW)

You'll also be available for…