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Lead ServiceNow Engineer
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-29
Listing for:
1872 Consulting
Full Time
position Listed on 2026-01-29
Job specializations:
-
Engineering
Systems Engineer -
IT/Tech
Systems Engineer, IT Consultant
Job Description & How to Apply Below
Lead Service Now Engineer
Remote Mon/Fri, onsite Tues-Thurs in Chicago, Dallas, Austin or Houston
SummaryThe Lead Service Now Engineer will be responsible for leading and managing the operations of the Service Now platform for our organization. You will be the most senior Service Now Engineer we have in a global organization of several thousand employees. As such, you'll need to be comfortable leading all Service Now platform and systems engineering/operations efforts.
What you'll be doing- Remaining proactive in the operational management of the Service Now platform and instance family to maintain a highly available, scalable, and high-performance environment.
- Develop and implement operational standards to protect key aspects of the Service Now instance such as performance, data quality, and data access.
- Collaborate with product teams, including tech leads, developers, and testers, to ensure that operational processes are efficient and support seamless delivery.
- Support project efforts in the scope of troubleshooting and remediation of operational issues impacting projects which may require engagement with vendor support.
- Provide technical leadership and mentorship to junior Service Now engineers, and share best practices and lessons learned with the broader organization.
- Stay up to date with industry trends and emerging technologies related to Service Now product roadmaps, and to evaluate and recommend new tools and services to improve the efficiency and effectiveness of Service Now solutions.
- 10+ total years of experience in Systems, Cloud or other IT Engineering
- 5+ years of experience with Service Now Engineering specifically
- Must be a SME in Service Now platform operations including performance management, error log remediation, mid server connectivity and integrations.
- Experience with leading efficient and successful Service Now platform upgrades that maintain quality, stability and reduce impact to in-flight activities.
- Experience with Service Now Discovery and other integration related to CMDB population
- Ability to lead in CMDB management, data quality and CMDB health.
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