Field Service Representative

Location:

Chicago, IL, US, 60601

Work Arrangement:
Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and team working with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!

Pay Range: $32.00 - $40.90per hour

Bonus Eligible:
This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits:
Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and…