Critical Facility Engineer IV

Pennant Solutions Group is hiring!

Dedicated to enabling a more connected future through high-performance data centers and industry-leading interconnection solutions. As a trusted partner in digital transformation, their strategically located facilities and innovative services help organizations connect, collaborate, and scale in a rapidly evolving technological landscape.

Their culture is rooted in operational excellence, innovation, and teamwork. They foster a collaborative, inclusive environment where every employee is valued, successes are celebrated, and ownership is encouraged at every level. They’re creating a community of forward-thinking professionals committed to solving complex challenges and delivering exceptional customer experiences.

The team is committed to excellence, building strong connections, taking ownership, doing what’s right, having fun, and winning together. Join a team that is shaping the future of digital infrastructure while supporting your career growth and success.

The Data Center Technician IV is an expert-level role responsible for maintaining the operational integrity and regulatory compliance of all electrical, mechanical, fire life safety, and communications systems within the data center.

Shift: Night Shift | 10:00pm – 6:30am | Tuesday – Saturday

• Mechanical Systems:
  Chilled water systems, HVAC units (roof-top units, CRAC/CRAH), and humidification systems.
• Electrical Systems:
  Power distribution from utility/generator switch gear through UPS systems to the customer load.
• Fire Life Safety:
  
  Wet and pre-action sprinkler systems and associated detection equipment.
• Communications
  
  Infrastructure:
  IFD/MDF/MMR environments, structured cabling, supporting infrastructure, and customer space management.
• The technician will work closely with the Data Center Manager to ensure all systems operate at peak efficiency, issues are resolved quickly, and customer uptime is maximized. This senior-level role develops creative, cost-efficient solutions, improves operational processes, and supports ongoing system enhancements.

• Serve as the subject matter expert for electrical, mechanical, controls, and fire life safety systems.
• Monitor, operate, maintain, and respond to abnormal conditions across critical facility systems.
• Track and trend operational data to identify issues and improvements.
• Mentor junior team members.
• Partner with the Data Center Manager to execute preventive and predictive maintenance programs.
• Recommend new technologies and efficiency improvements to maximize operational performance.
• Prevent unplanned customer-impacting outages by proactively managing infrastructure.
• Oversee mechanical loading and cooling efficiency on the data floor and in support areas.
• Provide mechanical and integrated controls expertise for facility systems.
• Interpret and apply fire codes and electrical regulations.
• Draft and refine procedures for preventive and corrective maintenance activities.
• Assist with management of maintenance discrepancies and operational priorities.
• Manage trouble tickets, work orders, and infrastructure projects.
• Support cage build-outs, overhead installations, and rack/stack activities.
• Use the CMMS system to track and document all work.
• Assist with inventory management and equipment labeling.
• Ensure timely completion of tasks in alignment with Service Level Agreements.
• Provide physical security within the client premises.
• Deliver outstanding day-to-day customer service.
• Escalate incidents appropriately and provide detailed reporting.
• Conduct facility and security tours, documenting and resolving issues.
• Uphold and promote the client’s operational principles, culture, and guiding values.

• Expert understanding of mechanical and electrical data center systems including power distribution, generators, transformers, UPS, switch gear, chilled water systems, CRAC/CRAH units, and fire life safety systems.
• Strong expertise in NEC, NFPA 70E, NFPA 72, NFPA 25, and applicable building codes.
• In-depth knowledge of fiber optics, structured cabling, and best practices.
• Strong understanding of…