Specialist, Field Service Engineering - Detroit​/Chicago​/Minneapolis

Specialist, Field Service Engineering - Detroit/Chicago/Minneapolis

Jubilant Drax Image (USA) Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This position may be based in Detroit, Chicago, or Minneapolis

Exciting Opportunity:
Field Service Engineering Specialist at Jubilant Radiopharmaceuticals

Join us at Jubilant Radiopharma, where we combine global clinical expertise with a leading pharmacy network to support our customers and advance the practice of nuclear medicine. As an industry‑leading pharmaceutical company, we specialize in developing, manufacturing, and distributing high‑quality diagnostic and therapeutic agents. Our mission is to improve lives through nuclear medicine on a global scale.

As a Field Service Engineering Specialist, you will play a crucial role in the installation, training, repair, and maintenance of our cutting‑edge systems including Smart Fill, Ruby Fill, and future releases for clients around the globe.

Key Responsibilities:

• Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently.
• Travel frequently, up to 30 trips a year (2–3 days), providing an opportunity to meet diverse clients and cultures.
• Strive for customer satisfaction by troubleshooting via phone, email, and on‑site visits.
• Contribute to cross‑functional investigations of customer complaints and system errors in accordance with quality system procedures.
• Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA’s).
• Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed.
• Schedule, plan, and perform routine preventative maintenance on systems in the field.
• Develop preventative maintenance instruction documents, update and prepare other technical documents as required.

Qualifications:

• College Degree, BS degree in science, engineering, or Bio‑Medical degree, or other post‑secondary credential desirable.
• At least 3 years’ experience in technical field service with experience in providing technical support over the telephone.
• Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software.
• Strong technical reading and writing skills with good working knowledge of Microsoft Office.
• Knowledge of good manufacturing practices and familiarity with ISO
  9001 and ISO
  13485.
• Fluency in English, with clear and concise communication skills, and outstanding listening skills.
• Eligibility to travel throughout the United States and globally, possesses a valid US passport and a valid driver’s license with a satisfactory driving record.
• Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioactivity.

We offer you:

• A career, not just a job!
• Career growth and development opportunities
• Annual performance bonus
• Medical, dental and vision
• 401(k) and 401(k) matching
• Paid Time Off and paid holidays
• Short and long‑term disability coverage

Why work at Jubilant Radiopharmaceuticals?

We believe in the power of unity, innovation, and growth. As a globally integrated pharmaceutical company, we offer a vibrant and inclusive environment that nurtures individual growth and development. Our employees are our greatest asset, and we value their contributions, fostering a culture that encourages innovation and teamwork. With a strong commitment to quality and a customer‑centric approach, we empower our employees to create value and make a difference in the world.

We champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to building a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company operates.

We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status or any other status protected by federal, state or local law.

If qualified individuals with a disability need assistance in applying for this position, call Human Resources at  informing us regarding the nature of your request and providing your contact information.

Join us, and be a part of our global success story!