Training & Development Specialist

Overview

The cities near Chicago, IL that boast the highest number of training consultant jobs are:

• Milwaukee

The 10 cities near Chicago, IL that have the most job openings are:

• Rockford
• Naperville
• Joliet
• Aurora
• Milwaukee
• Elgin
• South Bend
• Kenosha
• Waukegan
• Cicero

The 10 most popular job searches in Chicago, IL are:

• city
• amazon
• work from home
• amazon warehouse
• warehouse
• security
• volunteer
• online
• construction
• government

- Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise. Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience. Will lead training efforts for our Digital Support/Contact Center Operation and will partner with 3rd party contact centers in leading new program startups and ongoing operations. Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and curriculum materials.

- addition

Typical task breakdown:

• Collaborate with team members on building front line agent processes.
• Develop, build and refresh training curriculum.
• Educate Trainers on how to deliver training curriculum.
• Build and maintain knowledge articles.
• Attend necessary business meetings.

• Extremely collaborative environment
• Must possess emotional intelligence.
• High communication skills
• Total of 5 digital trainers on team; but would work a larger team as well.

• Will need to go into the office a minimum of 1 day (501 Southwest Jefferson, Peoria, IL) and/or Chicago, IL office

• 4-year education or communication degree and/or if they do not have a degree, they must have minimum 4+ years combined experience working within a contact center environment, developing training curriculum for frontline agents or as a Training lead.
• No degree required if they have training Curriculum design or training lead exp (7+ years)
• Will take experience more important than the education

• (Required) Knowledge of Microsoft Word, PowerPoint (Intermediate), and Excel.
• Able to develop/explain complex processes in a foundational manner.
• Delivering training experience to a large group of people a plus
• Ability to work in a team environment.
• Knowledge of Salesforce.
• 5+ years exp with developing training materials (Nice to have)
• Customer service background a plus

• (Required) Must possess superior human relation skills and excellent verbal and written communication skills.
• Grammatical errors
• Job tenure (less than 1 year in one role)
• If the candidate cannot do hybrid work model, we will DQ them.
• If candidate is open to relocate and be onsite day 1, on their own dime, please make that clear on the resume.
• Make sure to include candidate's current location/residence on resume as well.

- 1 round panel interview (1 hour) via MS Teams