Enrollment Services Representative

ENROLLMENT SERVICES REPRESENTATIVE

KENNEDY-KING COLLEGE

Kennedy-King College, one of the City Colleges of Chicago, seeks an Enrollment Services Representative to provide information and excellent customer service to new and returning students arriving at a college's One-Stop-Shop Center with inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, and related student services.

An Enrollment Services Representative also functions as a campus resource, helping students identify and clarify issues, routing students to appropriate college personnel based on their inquiry/issue (i.e. Advisor, Financial Aid, Registrar, Business Office), and assisting students in resolving problems to ensure their successful enrollment and registration.

PRIMARY RESPONSIBILITIES:

* First point of contact with students arriving at One-Stop-Shop Center. Ensures that students sign into the Q-nomy system on arrival, reviews with students the reason(s) for their visit, answers questions, and assists students in obtaining services needed.

* Assists and guides students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid.

* Reviews student records accessible at One-Stop-Shop Center to help identify steps and documents needed to assist students in the enrollment and registration process.

* Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds.

* Assists prospective and current students in registering for Professional and Personal Development (PPD) non-credit courses.

* Routes and re-routes students to appropriate campus office and personnel (e.g. Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution.

* Provides a centralized location for students to drop-off and submit a variety of registration, financial aid, and student services documents for distribution to appropriate campus Offices and personnel.

* Enters data from documents into Grades First to update student records as directed.

* Provides training sessions to students on the use and navigation of the student portal and Q-nomy system.

* Assists with the training of student employees in the One-Stop-Shop Center.

QUALIFICATIONS:

* Associate's Degree from an accredited college, and three years of work experience in customer service.

* Bachelor's degree preferred

* Demonstrated excellent customer service skills

* Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook)

* Knowledge of CCC policies and procedures relating to admissions, enrollment, academic advising, and registration and other campus departments.

* Knowledge and understanding of software and systems used in One-Stop-Shop

* Center including Q-nomy, Campus Solutions, and Grades First.

* Excellent verbal and interpersonal communication skills

* Excellent customer service skills

* Ability to work within a culturally diverse environment

* Ability to exercise tact and diplomacy in handling sensitive situations

* Bilingual (English/Spanish) preferred.

Salary and Benefits Information:

Salary: $46,640 to $48,972

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://(Use the "Apply for this Job" box below)./

This position is represented by Local 1708 union.

Chicago residency is required for all full-time employees within six (6) months of hire.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!

Additional Information