Director, Member Learning

Overview

Position Summary Empower and engage the REALTOR® community by delivering trusted knowledge, resources, and experiences that elevate member success and professionalism.

The Director of Member Learning champions a culture of continuous learning and leads the strategy, design, development, and delivery of high-impact educational programs that strengthen member value and advance organizational goals. As a key leader, the Director sets the strategic direction for all learning initiatives, oversees curriculum and content development using evidence-based instructional design frameworks, and ensures programs are aligned with industry standards, emerging trends, and member needs.

This role applies adult learning principles and learning science to create engaging, effective experiences. This role fosters collaboration, drives innovation through emerging learning technologies, and maximizes the return on investment in learning resources by implementing robust measurement and leveraging data analytics to demonstrate impact.

• Strategic Leadership & Vision:
  Develop, implement, and maintain a comprehensive member learning strategy aligned with organizational priorities.
• Strategic Leadership & Vision:
  Partner with the VP, executive leadership, and key stakeholders to ensure learning initiatives support business objectives.
• Strategic Leadership & Vision:
  Identify emerging trends, technologies, and instructional innovations to maintain a cutting-edge learning ecosystem.
• Learning Needs Assessment & Program Design:
  Conduct and oversee organizational learning needs analyses using methodologies such as competency gap analysis, job task analysis, surveys, and focus groups to translate strategic goals into actionable learning plans.
• Learning Needs Assessment & Program Design:
  Apply instructional design frameworks (ADDIE, SAM, Design Thinking) to define learning objectives, timelines, resource requirements, and success metrics for all programs.
• Curriculum, Content, & Instructional Design Oversight:
  Provide strategic direction and oversight for the development of engaging learning programs, including instructor-led training, virtual classes, eLearning, certifications, microlearning, and blended solutions.
• Curriculum, Content, & Instructional Design Oversight:
  Apply instructional design principles including Bloom's Taxonomy, Gagne's Nine Events of Instruction, and backward design methodology.
• Curriculum, Content, & Instructional Design Oversight:
  Collaborate with SMEs, researchers, and industry partners to maintain accurate, timely, and relevant learning content.
• Stakeholder & Vendor Management:
  Build strong relationships with internal and external stakeholders, including communications, research, industry relations, SMEs, and partner organizations.
• Stakeholder & Vendor Management:
  Source, assess, and manage third-party vendors including LMS providers, content development agencies, assessment platform vendors, video production companies, and accreditation bodies.
• Stakeholder & Vendor Management:
  Lead contract negotiations to ensure quality and cost-effectiveness.
• Budgeting, Resources, & Operational Excellence:
  Develop and manage the learning and development budget, ensuring responsible allocation of resources.
• Budgeting, Resources, & Operational Excellence:
  Oversee operational planning, workflow efficiencies, and project management practices that support timely delivery of learning products.
• Performance Measurement & Continuous Improvement:
  Establish methods to measure program effectiveness using frameworks such as Kirkpatrick's Four Levels of Evaluation or Phillips ROI Methodology.
• Performance Measurement & Continuous Improvement:
  Define and track key performance indicators including completion rates, knowledge retention scores, performance improvement metrics, and Net Promoter Score (NPS).
• Performance Measurement & Continuous Improvement:
  Utilize learning analytics platforms and data visualization tools (Tableau, Power BI, Google Analytics) to analyze data, learner feedback, and performance indicators.
• Performance Measurement & Continuous Improvement:
  Drive continuous improvement and informed decision-making…