Learning Designer

A leading hospitality organization is seeking an experienced Learning Designer to support the creation and delivery of high impact onboarding and training programs across a large franchise hotel portfolio. This project based role focuses on translating business priorities and operational needs into practical, engaging, and scalable learning experiences that prepare learners for real world success.

This opportunity is ideal for a learning professional who thrives in ambiguity, values collaboration over handoffs, and brings both strategic thinking and hands on development skills to a fast moving, outcome driven environment.

Candidates should provide a portfolio or work sample demonstrating relevant learning design work. Include a brief description of your role, the audience, and the outcomes.

The Learning Designer will partner closely with stakeholders, subject matter experts, and operational leaders to design end to end learning programs. This includes defining learning outcomes, building curricula, developing instructional assets, and ensuring alignment with organizational culture and brand standards. The role also requires strong communication, coordination, and the ability to manage work within a limited term engagement.

• Instructional Program Design:
  Partner with stakeholders and subject matter experts to co-design learning programs from concept through delivery
• Translate business goals and operational realities into clear learning outcomes and structured learning journeys
• Design adult learning experiences that balance leadership development with real world hotel operations
• Develop facilitator guides, participant materials, digital content, and on the job learning tools
• Apply instructional design and learning science principles to create scalable, performance-based learning solutions; iterate on designs based on feedback, learner insights, and pilot results
• Ensure content aligns with brand standards and organizational culture; identify opportunities to improve learning effectiveness and on-property application
• Manage work within project timelines, milestones, and budgets
• Learning Systems:
  Demonstrate working knowledge of learning management systems including course structure, content upload, and learner navigation
• Design learning solutions that account for LMS capabilities and constraints
• Collaborate with LMS administrators or technical partners to ensure smooth implementation
• Communication and Coordination:
  Serve as a primary point of coordination across learning stakeholders and delivery partners
• Facilitate working sessions, design reviews, and checkpoints
• Communicate progress, risks, and dependencies clearly and proactively
• Incorporate feedback efficiently while maintaining design integrity
• Maintain clear documentation of decisions, timelines, and deliverables

• Proven experience as a learning designer, instructional designer, or learning experience designer with a portfolio of end-to-end program design
• Ability to design adult learning experiences that are practical, engaging, and performance focused; experience translating complex content into clear learning outcomes
• Strong skills in curriculum design, learning journey mapping, and development of facilitator-led and blended learning assets
• Comfort working in fast moving and ambiguous environments
• Strong collaboration and communication skills
• Ability to manage work independently within a milestone-driven engagement

• Experience designing learning for front line leaders or multi-unit operators
• Background in hospitality, retail, restaurants, or other operationally complex industries
• Experience designing onboarding or readiness programs for leadership transitions
• Familiarity with franchise or distributed operating models
• Experience piloting and iterating learning programs based on feedback

Bachelor’s degree in Learning Design, Instructional Design, Learning Experience, or a related field