Director, Digital Practice

Overview

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. It has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses:
Aspen Dental, Clear Choice Dental Implant Centers, Well Now Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and a commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Director, Digital Practice Experience supporting the Aspen Dental brand. The Director, Digital Practice Experience is responsible for shaping and delivering a best-in-class experience across Aspen Dental’s digital ecosystem. This role owns the end-to-end customer experience for digital workflows supporting dentures, implant planning and surgical guide design, and central manufacturing—ensuring practices have the support required to deliver excellent patient outcomes.

This leader oversees multiple practice-facing service teams and will stand up a new real-time clinical record acquisition review function that ensures all cases entering the digital design process are complete, accurate, and ready for downstream execution. The role looks horizontally across digital operations to identify friction, drive simplification, and improve the experience for doctors, offices, and ultimately patients.