Global Engagement Manager

Job Purpose

The Global Engagement Manager supports The Community Solution Education System’s mission of preparing innovative, engaged, purposeful agents of change who serve our global community. Responsibilities include coordination, promotion and facilitation of a diverse range of recruitment strategies and engagement initiatives to drive international student enrollments. The Global Engagement Manager ensures prospective international students’ progress smoothly through the recruitment process, from lead generation to inquiry management and application completion, including generating leads, participating in conversion activities, working with recruitment partners, and other channels to achieve international student goals across System colleges and universities.

The ideal candidate must be located in or near Toronto, Ontario, be authorized to work in Canada.

As direct supervisor, the Director of Partnership Development will provide daily direction and performance feedback. Payroll and HR functions will be managed by an external employer of record.

The position focuses on the System's priority regions, with frequent travel, nationally and occasionally globally, up to 50% annually. Work schedule may be adjusted to accommodate event participation and travel.

• Implement The Community Solution Education System's international recruitment and engagement strategies, focusing on key priority regions.
• Recruit prospective undergraduate and graduate international students to the System colleges and universities via multi-channel local, national, and international recruitment and engagement efforts, including but not limited to hosting or attending fairs, info sessions, webinars, alumni events and student yield events virtually and in-person.
• Achieve international recruitment goals by ensuring effective student conversions through the admissions funnel, from lead generation, inquiry follow-up, and assisting colleagues with document collection to complete student applications.
• Develop and maintain relationships with recruitment agents, ensuring effective performance and compliance with institutional and federal regulations.
• Collaborate with Marketing teams to create targeted recruitment materials and campaigns for international audiences.
• Deliver market insights and accurate enrollment forecasts through consistent, specific, and detailed reports to key stakeholders.
• Assist Director(s) with partnership building, execution, and sustainability of MOUs across regions.
• Identify opportunities to increase international student presence through international recruitment and engagement activities and external support organizations.
• Work with the Global Engagement team to achieve international student recruitment goals and overall international strategy across the System.
• Ensure accurate reporting and tracking of international student activities in the CRM system, including collecting, entering, tracking, and reporting of data.
• Examine current international admissions, recruitment and engagement processes, focusing on process improvements and best practices for continuous improvement.
• Ensure complete and accurate reporting of all international activities in the CRM system.
• Communicate with college admissions teams regarding student pre‑departure briefings and orientations.
• Serve as international liaison to the System’s international student organizations.
• Perform other job-related duties as assigned.

• Comprehensive knowledge of the student recruitment landscape as it pertains to The Community Solution Education System member college academic programs.
• Knowledge of immigration rules and regulations pertaining to college admissions policies and procedures.
• Proficiency in Salesforce or similar CRM system.
• Proficiency with social media platforms; website editing a plus.
• Proven ability to monitor and evaluate the success of activities and report appropriately.
• Must be a self‑starter, with an entrepreneurial disposition; must demonstrate an elevated level of emotional intelligence and customer service within multi‑cultural environments.
• Results‑oriented; intrinsically driven…