Assistant Director of Admissions, Operations

* Oversees the full application processing workflow, including file completion, verification, and preparation for Faculty Admissions Committee review.
* Leads the assignment and routing of complete applications to the Faculty Admissions Committee.
* Contacts applicants regarding missing or incomplete materials.
* Verifies CSWE accreditation for Advanced Standing applicants and evaluates international academic credentials for equivalency and completeness.
* Coordinates with the Office of International Affairs and the Dean of Students Office on the successful processing of international admitted students.
* Oversees and maintains the CRM (Technolutions Slate), coordinating with the Director of Admissions and UChicago Grad Slate team on annual updates, testing, and system improvements.
* Maintains accurate student records and documentation, including final transcript receipt and external education data entry for Slate-to-AIS exports.
* Assists with the rollover of records to the Field Education database and alerts Field Education staff of attrition or deferrals prior to the start of the term.
* Analyzes funnel performance and operational trends to recommend process improvements that enhance applicant experience, reduce processing time, and strengthen data accuracy.
* Leads the annual application and decision-cycle workflow redesign process, identifying pain points, recommending system enhancements, and coordinating updates with internal stakeholders and the UChicago Grad Slate team.
* Partners with the Director of Admissions and Assistant Dean on the development of admissions operations strategy, contributing recommendations that shape policies, procedures, and annual enrollment goals.
* Assists the Director of Admissions with data security, FERPA compliance, and document retention.
* Supervises one student ambassador, including onboarding, workflow delegation, quality assurance of outreach activities, and ongoing coaching to ensure consistent representation of Crown’s brand and admissions priorities.
* Collaborates with the admissions team to build, update, and maintain policy, practice, and procedure documentation.
* Represents Crown Family School at UChicago Grad Slate meetings and partners with University offices on shared processes and data governance.
* Recruits for Crown Family School master’s programs in collaboration with the other Assistant Directors, including presentations, travel, relationship management with assigned prospect pools, and participation in recruitment and yield-focused events.
* Serves as the first line of response for the general admissions inbox, triaging inquiries and directing complex cases to appropriate team members.
* Manages ongoing communication with prospective and admitted students through email, phone calls, and individual advising appointments.
* Leads the onboarding process for newly admitted students, including managing the onboarding checklist, monitoring yield-risk and summer-melt indicators, coordinating outreach with the admissions team, and advising assigned admitted students.
* Supports the School’s communication strategy, marketing initiatives, and updates to admissions-related website content.
* Actively contributes to Admissions and Student Life meetings, retreats, events, orientation, and commencement.
* Recruits and/or evaluates applicants for admission by interviewing, reading applications, and summarizing evaluations.
* Travels and recruits in an assigned geography, assisting with planning and delivering public presentations, special events, and other recruitment activities.
* Maintains relationships with all individuals involved in the recruitment process, routinely counseling students and parents regarding the admission process.
* Performs other related work as needed.
* Experience working in a higher education research institution.
* Experience with People Soft or similar course management systems.
* Demonstrated flexibility and ability to multitask on frequent and constantly changing demands.
* Ability to effectively communicate with faculty, graduate students, and various. administrative offices at all levels of the university.
* Excellent organizational…