Corporate AV Technician, Meetings & Events

Chicago, IL

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you're interested in creating inspiring moments of connection, consider joining our team.

Please note:

This is a full-time, salaried position that requires the employee to be fully onsite.

Convene, a global leader in premium meeting, event, flexible office, and membership spaces, is seeking a full-time AV Technician, also known as the AV Operations Specialist, to join our Operations team at our Willis Tower location in Chicago, IL. Located within the iconic Willis Tower in Chicago’s Loop, this large-scale venue features approximately 90,000 square feet of meeting and event space with multiple meeting rooms, breakout areas, and outdoor terraces designed to support corporate meetings, conferences, and large events.

The AV Operations Specialist will bring a passion for Hospitality, Events, and AV Technology while supporting a positive and inclusive employee culture. In this role, the AV Operations Specialist will partner with and report directly to the General Manager and Technology Manager.

The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience.

The person in this role also works directly with the property and event teams to deliver excellent client experiences.

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
• Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Attend PEO, Pre-Con, and pre-production meetings as needed.
• Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions.
• Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team and other departments.
• Review all departmental SOPs on a quarterly basis.
• Maintain and uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

• High school diploma/GED required;
  Bachelor’s Degree preferred
• 3+ years’ experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in…