Product Designer

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more.

Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture:
Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include:
Inc.
5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024);
Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025);
Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking a mid-level Product Designer to tackle all aspects of the design process. This is a multidisciplinary role that includes research, interaction design, prototyping, and visual design while working with agile cross-functional teams across multi-device experiences.

We are looking for a product-minded designer who is able to look deeply at holistic user experiences, device ecosystems, and be able to align that to business objectives. This means exercising good judgment in assessing inputs from teammates, synthesizing these inputs into complete designs, and prioritizing tasks based on desired outcomes.

This role will contribute to how we define design processes, interaction models, and visual systems, in service of creating exceptional digital product experiences.

• Work directly with product management and engineering in an agile environment to solve complex design challenges.
• Support the team as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas.
• Facilitate user research, in collaboration with the team, to validate prototypes and conduct ongoing usability testing of the working software.
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
• Manage the design process, drive decisions, track issues, and assist in estimating resource needs and schedules. Work closely with the engineering team to ensure the integrity of interaction and visual design specifications.
• Collaborate with cross-functional teams to ensure that accessibility is integrated into all stages of the product development cycle.

• 4+ years of working experience in designing digital products from concept to implementation.
• A design portfolio or case studies that demonstrates outstanding interaction design skills from architecture, flow mapping, to prototyping as well as a thorough understanding of graphic design, page layout and typography.
• Comfortable working in both low and high fidelity with a keen sense of what tool(s) to choose to clearly communicate ideas or solutions.
• Ability to articulate the process, approach, and impact of designs.
• Ability to plan and execute user research programs that inform product design and strategy.
• Experience designing…