Content Designer

Job Description Summary

Content designers work side by side with designers, product managers, researchers, marketers, legal partners, and others to create user experiences that empower people and businesses around the world. This role involves identifying issues and recommending best practices to enhance user experience through effective content. They lead functional projects, collaborating with stakeholders to analyze business trends and their impact on content strategy position facilitates communication between teams, ensuring seamless integration of content into user interfaces while developing strategies that align with user needs.

• Develop and articulate clear content strategies that align with the product’s goals and user needs.
• Perform more complex work assignments using highly specialized content strategy knowledge and advanced business expertise.
• Lead projects or programs within the content design function and may coordinate activities of others.
• Design process, product, and service improvements based on understanding of user needs and industry trends.
• Plan and write UX content for web and app experiences across all touchpoints including navigation, UI copy, emails, push, and in‑app notifications.
• Collaborate with design on overall experience design strategy, content hierarchy, interactions, and visual and messaging tone.
• Identify opportunities for process, product, and service improvements based on understanding of user needs and industry trends.

• 5+ years relevant experience and a bachelor’s degree OR any equivalent combination of education and experience.
• 8+ years relevant work experience and a bachelor’s degree or equivalent.
• Excellent writing, content strategy, and critical thinking skills.
• At ease managing multiple projects, setting stakeholder expectations, and collaborating across teams.
• Experience in financial services, payments, B2B or B2C e‑commerce.

Pay Pal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. The U.S. national annual pay range for this role is $100,500 to $173,250.

We offer a range of benefits including a flexible work environment, employee share options, health and life insurance, and more. For more information, visit

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalgloba

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Chicago, IL