Patient Services Representative

Description

Location: Lakeview, Chicago, IL

Department: Administrative

Reports To: Practice Manager

FLSA Status: Non-Exempt

Updated: November 2025

For nearly 50 years, Webster Dental Care has proudly provided exceptional dental care and outstanding patient service throughout the Chicagoland area. Headquartered in Edison Park, our organization includes 10 modern dental practices and a team of over 250 professionals—including dentists, specialists, hygienists, and administrative staff—who share a commitment to excellence. At Webster Dental Care, we invest in continuing education, team growth, and cutting‑edge technology to ensure that every patient receives the best possible experience in a supportive, collaborative environment.

The Patient Services Representative (PSR) is often the first smiling face our patients see and the voice of the practice over the phone. This role combines exceptional customer service with administrative precision to create a seamless, positive experience for every patient. The PSR ensures that check‑in and check‑out procedures are completed smoothly, patient information is accurate, and all interactions reflect Webster Dental Care’s high standards for professionalism and care.

• Warm, friendly, and professional customer service
• Clear and compassionate communication
• Attention to detail, organization, and reliability
• Ability to multitask in a fast‑paced, team‑oriented environment

• Welcome and check in patients with a friendly, professional demeanor
• Manage patient check‑out, scheduling follow‑up visits, and coordinating care
• Answer and route phone calls and emails promptly and courteously
• Verify and update patient information, demographics, and insurance details
• Collect copayments and balances; manage financial arrangements when needed
• Schedule and confirm appointments while maintaining an efficient provider schedule
• Obtain necessary patient consents, referrals, and authorizations
• Present treatment plans and review financial options with patients
• Track case acceptance and follow up to ensure continuity of care
• Maintain a clean, organized, and welcoming reception area
• Assist with daily reports and administrative tracking as directed by the Practice Manager
• Support a culture of teamwork and patient‑centered care across all departments
• Perform additional duties as assigned

• High school diploma or equivalent
• Exceptional customer service and communication skills (both written and verbal)
• Strong computer proficiency and comfort with digital practice systems
• Professional phone etiquette and problem‑solving skills
• Dependable, detail‑oriented, and adaptable to changing priorities
• Willingness to work a flexible schedule (including evenings or Saturdays as needed)

• Associate’s degree or higher
• Experience in a dental or healthcare office
• Working knowledge of dental/medical terminology
• Familiarity with Dentrix or similar practice management software

At Webster Dental Care, you’ll be part of a team that values growth, teamwork, and positivity. You’ll receive ongoing training, have opportunities for advancement, and play a key role in making every patient’s visit a great experience.