Exhibitor Services Specialist

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

Work in a basic customer service capacity with the customer service support staff on large shows and independently on small shows.

This position will support our Exhibitor Services team. It is eligible to work a hybrid schedule, requiring attendance at show site on an as needed basis. The ideal candidate will be based out of any of the following locations:

• New Orleans, LA
• Atlanta, GA
• Las Vegas, NV
• Chicago, IL
• Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e., data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings, etc.).
• Accurately perform all data entry for Exhibitor Services (input exhibitor lists, price lists, orders, payments, etc.).
• Pack show site supplies, computers, printers, and other equipment.
• Work independently at show site at shows requiring only one (1) Exhibitor Service Representative.
• Properly handle and process cash, checks, wire transfers, and credit card payments. Collect all monies for services before, during, and after the show. Calculate and create price masters.
• Communicate professionally with customers via phone, fax, email, or in person at show site. Solicit the sale of upgrades or additional equipment/services.
• Complete all show closing functions.
• Resolve complaints concerning billing or service rendered, referring complaints to designated departments or the Account Executive for investigation.
• Ensure all departments are aware of customer requirements.
• Contact exhibitors regarding problems with orders/payments.
• Set up and maintain show files.
• Generate billing and invoicing for the exhibit area of the show.
• Perform audits ranging from pre-show, self-audits, show-site audits, and post-show.
• Perform other duties as assigned.

• High School Diploma or Equivalent with relevant work experience required.
• 2+ years of customer service experience.
• Requires analysis and judgment relative to which item or service will satisfy the customer’s need and knowledge of all Freeman services.
• Strong written and verbal skills necessary to complete assigned tasks.
• Ability to speak effectively with customers or employees.
• Working knowledge of Microsoft Office Suite and ability to type 40 wpm or 6000 KSPH with 95% accuracy.
• Must be familiar with pertinent information for assigned show, show rules and regulations, and personnel assigned to the show.
• Representative is expected to be on time with a professional appearance and attitude.

Travel up to 25%

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Tuition Reimbursement
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Hourly range of $ based upon experience

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.