Customer Service Representative; Brokerage Division

Location:
United States Only (Remote/Hybrid)

Company: NBI Logistics Group

NBI Logistics is an A-Rated U.S. freight brokerage specializing in mission-critical, high-value, and time-sensitive freight. We work with major global brands and operate with speed, precision, and reliability.

You will support daily brokerage operations, manage customer communication, and ensure accurate updates on all active shipments.

• Handle customer communication via phone, email, and portals
• Track & trace shipments proactively
• Provide timely updates to customers
• Enter shipments accurately into Turvo (TMS)
• Support dispatch, coverage, and operations teams
• Resolve issues quickly and professionally

• MUST be based in the United States
• 1–3 years of experience in logistics, brokerage, dispatch, or customer service
• Strong English and communication skills
• Ability to multitask in a fast-paced environment
• Familiarity with load boards, TMS, and general U.S. freight operations
• High attention to detail and urgency

• Competitive salary
• Growth opportunities within NBI
• Performance-based bonuses
• Fast-paced and supportive environment

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