Customer Service Representative; Brokerage Division
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-03-10
Listing for:
NBI Logistics INC
Full Time
position Listed on 2026-03-10
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location:
United States Only (Remote/Hybrid)
Company: NBI Logistics Group
About UsNBI Logistics is an A-Rated U.S. freight brokerage specializing in mission-critical, high-value, and time-sensitive freight. We work with major global brands and operate with speed, precision, and reliability.
Role OverviewYou will support daily brokerage operations, manage customer communication, and ensure accurate updates on all active shipments.
Key Responsibilities- Handle customer communication via phone, email, and portals
- Track & trace shipments proactively
- Provide timely updates to customers
- Enter shipments accurately into Turvo (TMS)
- Support dispatch, coverage, and operations teams
- Resolve issues quickly and professionally
- MUST be based in the United States
- 1–3 years of experience in logistics, brokerage, dispatch, or customer service
- Strong English and communication skills
- Ability to multitask in a fast-paced environment
- Familiarity with load boards, TMS, and general U.S. freight operations
- High attention to detail and urgency
- Competitive salary
- Growth opportunities within NBI
- Performance-based bonuses
- Fast-paced and supportive environment
Apply via Linked In or send your CV to
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