Ticket Services - Associate ; Part-Time

Job Details

• Job Title: Associate, Ticket Services (Part-time)
• Department: Ticket Service
• Organization: Chicago Cubs
• Reports To: Director, Ticket Services;
  Manager, Premier Service
• Location: Chicago, IL
• FLSA Status: Non-Exempt
• Compensation: $18 per hour USD

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

• Provide administrative support for Premier & Ticket Services teams including mailing, promotional item organization, and assistance with game day, concerts, and events.
• Assist with the coordination and execution of all Premier and Season Ticket related benefits including gift bag deliveries, on‑field visits, and others as needed.
• Coordinate, organize, and execute all Guaranteed Gate Giveaway (GGG) fulfillment.
• Manage item inventory, packaging, labeling, and distribution processes.
• Support Season Ticket Service and Premier Service/Sales teams with single‑game premier rentals by performing customer service check‑ins on game days to ensure the experience is as promised.
• Utilize Salesforce CRM to thoroughly record and maintain all client‑related activities.

• Demonstrated personable, passionate, determined, and professional attitude.
• Detail‑oriented, organized, and proven ability to follow through on all tasks.
• Ability to function in a fast‑paced environment, handling multiple projects while adhering to deadlines.
• Verbal, written, and communication skills.
• Proficiency with MS Office and the ability to learn new technology.
• Ability to maintain confidentiality.
• Willingness to work non‑traditional hours, including nights, weekends, and holidays.
• Minimum +1 year of experience in hospitality, sales, community outreach, public relations, or customer service.

• Passion for baseball, the Chicago Cubs, Wrigley Field, and its unique history.
• Positive attitude and commitment to professionalism.
• Ability to work independently while collaborating toward team goals.
• Capability to work under stress and respond well to coaching and feedback.
• Experience in promotional event planning, execution, and delivery.
• Self‑starter with leadership skills.

• On‑site parking.
• Variety of associate special events, volunteer opportunities, and partnership discounts.
• Casual work attire environment.
• Access to best‑in‑class facilities.

We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique. The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.