Pet Hotel Reservation Specialist

Reservation Specialist

Love Talking on the Phone? Ready to Turn Conversations into Bookings? At Pet Care Plus, every call is a chance to help a dog stay Safe, Happy & Healthy — and turn a first‑time caller into a lifelong client. At Pet Care Plus, we’ve been Chicago’s longest‑running dog daycare, boarding, and grooming company with the same owner — and we’re serious about whole‑health pet care (physical, mental, and emotional well‑being).

We’re hiring a Reservation Specialist to be the voice of our brand — driving bookings, building trust with pet parents, and creating an exceptional client experience over the phone. If you’re outgoing, confident, and love hitting goals, keep reading.

• Answer inbound calls with energy and professionalism
• Convert inquiries into booked services
• Follow proven sales systems and scripts
• Upsell enrichment, grooming, bathing, training & retail
• Follow up on leads and re‑engage past clients
• Maintain detailed, accurate client records
• Help us hit booking and add‑on goals

• A natural extrovert who loves talking to people
• Confident on the phone and comfortable handling objections
• Sales‑minded and goal‑driven
• Detail‑oriented and organized
• Coachable and excited to grow
• Available some weekends and peak holiday periods
• 2+ years of customer service or sales experience preferred

• $20–$22 per hour (based on experience)
• PTO package
• Employee discounts
• Growth opportunities
• Tons of pet perks for your own pets
• The chance to work with a respected, established Chicago pet care leader

If you love pets, thrive in a fast‑paced environment, and get excited about turning great conversations into happy, loyal clients — apply now and join the team that keeps Chicago’s dogs Safe, Happy & Healthy. Full time or Part Time positions available.