Customer Experience Associate

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades— the largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders wired to make an impact. Robinhood isn’t a place for complacency; it’s where ambitious people do the best work of their careers. We’re a high‑performing, fast‑moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the “voice of the customer” and work closely with other teams to ensure that our product reflects our customers’ needs and that we have the tools necessary to provide exemplary service in each interaction.

You will be a subject matter expert on the Credit Card and Banking product and customer support processes, serving as the front‑line agent responsible for assisting our cardholders with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve cardholders’ concerns as efficiently as possible.

• Sun – Thurs 1pm‑10pm EST
• Tues – Sat 1pm‑10pm EST

This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in‑person attendance expected 3 days every other week. There are no required in‑office days during the alternating weeks.

• Show deep customer empathy and passion for providing exceptional service to every customer.
• Be a critical thinker and problem‑solver, agile and flexible as processes evolve.
• Dig into details, work independently, and identify trends that could indicate a product bug or issue.
• Be hungry to learn and grow alongside a growing business.

• 2+ years of full‑time work experience.
• Basic understanding of financial products is a plus.
• Previous experience with text or email customer support is a plus.
• Basic working knowledge of Salesforce is a plus.

• Market‑competitive and pay‑equity‑focused compensation structure.
• 100% paid health insurance for employees with 90% coverage for dependents.
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family‑forming and fertility benefits.
• Dedicated mental health support for employees and eligible dependents.
• Generous time away—including company holidays, paid time off, sick time, parental leave, and more.
• Lively office environment with catered meals, fully stocked kitchens, and geo‑specific commuter benefits.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC): $21.30—$25 USD.

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL): $21.30—$25 USD.

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL): $20.40—$24 USD.

In addition to the base pay, this role is eligible for bonus opportunities, equity, and additional benefits. Base pay can be discussed with your recruiter for locations not listed.

to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.