Onboarding Specialist

Emerging firm is hiring an Onboarding Specialist. This role is responsible for launching and optimizing self-guided touring experiences across multifamily communities. This is a hands‑on, high‑accountability role focused on building, configuring, and deploying seamless, conversion‑driven tours. You’ll use proprietary software to design tours, conduct on‑site property visits to validate tour paths, collaborate with client teams, monitor performance metrics, and ensure quality assurance for long‑term adoption.

This role thrives on ownership, urgency, and measurable results. Ideal for someone energized by a challenging environment with significant growth opportunities.

• Own end‑to‑end onboarding for new communities, leading system setup, CRM/data integrations, feature activation, and seamless launch execution.
• Design and build branded, conversion‑focused self‑guided tours using Figma, Canva, and our proprietary platform, ensuring accurate configuration, intuitive flow, and on‑site tour path validation.
• Serve as the primary onboarding partner to client leadership and on‑site teams, delivering training, driving adoption, and aligning workflows with leasing goals.
• Conduct post‑launch QA, resolve configuration gaps, and refine tours based on client feedback and field insights.
• Monitor and report on key performance metrics (time‑to‑launch, adoption, CSAT, first‑tour success, feature utilization), providing actionable insights to optimize early‑stage conversions.
• Collaborate cross‑functionally to strengthen the onboarding strategy, share field learnings, and maximize client performance within the first 45 days of deployment.

• 1‑3 years of experience in leading‑edge multifamily leasing is ideal.
• Customer onboarding, training, project management, or implementation preferred.
• Proven ability to manage multiple client projects with tight timelines and high accountability.
• Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
• Excellent communication, presentation, and relationship‑building skills.
• Ability to thrive in a fast‑paced, travel‑heavy role with high expectations.