Dispatcher, Customer Service​/HelpDesk

Dispatcher (FT)

Chicago, Illinois
• Full-time. $18 - $20 hourly. Paid Uniforms. Holiday Pay. Medical and Dental Insurance. Retirement Program.

 Ext 6.

Dispatcher.

• FLSA Status:
  Non-Exempt.
• Full Time.
• Location:
  
  Chicago, IL.
• Pay Rate:
  Starting $18 Hourly.

Being a first responder is a mindset, and for many, a calling. A first responder's core values are deeply rooted in dedication, excellence, commitment, respect, partnership-building, creativity, resourcefulness, and compassion.

Our Security Dispatchers operates complex communications equipment including the radio, multi-line telephone systems, and computer-aided dispatch (CAD) to access, input and process emergency and non-emergency calls for service and to dispatch patrol units. A dispatcher will perform call taking functions and serve as a Patrol Dispatcher.

To be successful as a dispatcher you must be alert and professional. A good dispatcher is a strong multitasker, listens well, and able to communicate clearly under stressful situations.

Our dispatchers are proud to serve our diverse and growing community of officers and clients.

• Receive and rapidly triage emergency and non-emergency telephone calls utilizing complex telephone, mapping and computer aided dispatch (CAD) equipment.
• Ability to prioritize simultaneous phone calls, radio transmissions and other associated operational work in a dynamic environment.
• Listen and comprehend phone calls and field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.
• Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.
• Ability to use a phone, computer and a radio simultaneously. Ability to effectively use and monitor multiple computer screens.
• Rapidly enter, read, write and interpret information obtained via computer systems and verbal conversations.
• Maintain a positive customer service attitude with clients, users, co-workers and management, often under pressure and time constraints.
• Must be reliable and dependable and report for work on a consistent and predicable basis.
• Scheduling and dispatching officers, vehicles, or equipment to appropriate locations according to predetermined priorities.
• Ability to work shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.
• Any other tasks assigned.

• A high school qualification or equivalent.
• Type 45 words per minute.
• Be able to obtain a PERC license within 30 days of employment.
• Ability to relay information in a fast-paced environment.
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Knowledge of computers for scheduling and other dispatching duties.
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel.
• Excellent communication skills to collaborate with others under any type of condition.

• Constant – Seeing, hearing, feeling, standing, walking, and sitting.
• Occasional – reaching, stooping, climbing, balancing, driving, bending, twisting, handling paperwork.
• Must be able to pass criminal background check and drug screening.

Stark Security Inc. is an equal-opportunity employer. We value all our applicants and employees. We believe that no one should be discriminated against by their age, race, religion, gender, sexual orientation, ethnicity, people with disability, veteran status, or any legally protected status. Stark Security Inc. will not tolerate any discrimination or harassment based on any of these characteristics.

IL Lic #