Community Associate, Chicago, IL, On-Site

Community Associate, Chicago, IL, On-Site

Join to apply for the Community Associate, Chicago, IL, On-Site role at Workbox

Workbox is a national workspace operator that goes beyond coworking – our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. In addition to office space and coworking solutions, we offer connection to a network of investors, professional specialists, and high‑growth businesses across our entire portfolio. Our workspace products include private offices, reserved desks, floating memberships, meeting rooms, and event spaces.

We operate 13 locations across seven cities in the U.S. and are one of the fastest growing workspace operators in the country.

About The Opportunity
As we continue to expand our real estate footprint, we are seeking a full‑time Community Associate based in Chicago, primarily at our Fulton Market location. The Community Associate will report directly to the Senior Community Manager and interact daily with internal departments, external vendors, and partners. This high‑impact, high‑visibility role serves not merely as a front desk presence but as a catalyst for success.

The Community Associate is the face of Workbox, responsible for fostering an engaged, supportive, and dynamic community experience that aligns with our mission of empowering entrepreneurs and businesses to grow. Together with the Senior Community Manager, the Community Associate plays a pivotal role in creating a warm, professional, and service‑driven environment that helps members feel valued, connected, and positioned for success.

This position is perfect for someone who thrives in a high‑energy, community‑focused environment and enjoys helping others succeed. If you are passionate about creating meaningful connections and providing exceptional customer service, this role is for you.

Key Responsibilities

Operations & Facility Upkeep

• Maintaining the overall cleanliness and presentation of the space, including regular floor checks to ensure common areas, kitchens, and bathrooms remain tidy and well‑stocked.
• Brewing coffee and operating dishwashers daily.
• Preparing and clearing conference rooms.
• Identifying and reporting facility maintenance issues promptly.
• Maintaining a warm, welcoming front‑desk environment, greeting visitors, receiving deliveries, and ensuring smooth daily operations.
• Handling guest check‑ins, workspace tours, and inquiries while ensuring compliance with visitor policies.
• Monitoring and managing building logistics such as mail distribution, office supplies, and workspace organization.
• Assisting in coordinating member move‑ins and move‑outs for a seamless experience.
• Providing light technical support for in‑space amenities such as automated coffee machines, AV equipment, and conference room booking platforms.
• Acting as a liaison between members and the operations team, escalating facility‑related concerns as needed.

Member Experience & Community Engagement

• First point of contact for members and guests, ensuring every interaction is warm, personalized, and professional.
• Learning members’ names, businesses, and goals to create opportunities for curated connections that drive growth.
• Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community‑driven experiences.
• Supporting and executing member events and programming that enhance engagement and add value.
• Ensuring all members feel heard and supported by promptly addressing inquiries and providing tailored solutions.
• Championing Workbox’s culture of belonging by celebrating member wins, milestones, and contributions.

Service, Hospitality & Workbox Standards

• Anticipating member needs before they arise, delivering proactive, thoughtful service.
• Maintaining the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational.
• Being a brand ambassador by embodying Workbox’s commitment to genuine attentiveness, transformative experiences, and authentic relationships.
• Ensuring the environment remains clean, professional, and conducive to productivity throughout the day.

Growth & Business Impact

• Encouraging members to…