Desktop Support Associate

Job Responsibilities

• Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
• Experience with Data Migration and computer swaps.
• Provides status and follow-up information to internal or external customers.
• Escalates calls to the appropriate departments.
• Documents customer issues in call tracking system timely and accurately.
• Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
• Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
• Provides support after hours via on-call cell phone.

• Three years of computer systems related experience or equivalent combination of education and experience required to include two years propriety software support experience and
• One year Windows operations system troubleshooting experience.
• JURIS or claims management application experience preferred.