Concierge; 2nd Shift - Luxury

Concierge (Front Desk) – The Row, Chicago

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at The Row, one of our luxury high rises in Chicago, you’ll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

• Tuesday – Saturday, 3:00 PM – 11:00 PM (Days Off: Sunday & Monday)
• $22.35 per hour plus Local 1 Union Benefits

• Resident & Guest Services: Greet residents and guests with professionalism and warmth; announce visitors and manage deliveries with care; keep the lobby calm, clean, and inviting; support leasing tours and resident events; conduct lobby checks for lighting, music, scent, and overall atmosphere.
• Security & Access Control: Monitor building camera systems and logs; track vendor and contractor activity and follow access procedures; respond to safety or privacy concerns calmly and appropriately.
• Package & Amenity Management: Log and organize packages and deliveries using digital tools; track service requests and amenity bookings; support the package room and inventory systems; manage visitor logs and help maintain accurate resident preferences.
• Move‑In & Move‑Out Support: Prepare elevators and common areas for scheduled moves; notify the Resident Manager of unscheduled move‑ins/out; ensure smooth transitions with clear communication.
• Leasing & Visitor Assistance: Welcome prospective residents and alert the leasing team; share branded materials and collect contact information; maintain a composed and helpful presence.
• Lifestyle & Brand Engagement: Offer local tips, help with events, and maintain bulletin boards; remember and act on resident preferences to personalize service; serve as a trusted connector in the community.
• Emergency Response & Service Support: Follow all emergency procedures and stay calm under pressure; step in to solve service issues when possible and elevate as needed; follow up with residents to ensure satisfaction.
• Teamwork & Professionalism: Keep the front desk clean and organized; join daily huddles and team updates; model professionalism and emotional intelligence; take on special assignments when asked.

• A passion for excellent service and a composed, professional attitude.
• 1–3 years of experience in hospitality, customer service, or luxury properties (preferred).
• Comfort using basic digital tools—logging systems, CRM platforms, email, Microsoft Office, etc.
• Ability to lift up to 50 lbs and stand for long periods.
• High school diploma or equivalent.

• Lots of paid time off (19+ days).
• Customizable total rewards package—medical, vision, dental options, life insurance, Employee Assistance Program.
• Financial wellness perks—including 401(k), FSA & HSA, employer‑paid life & AD&D insurance, paid leave & disability programs.
• Mental health resources, such as counseling, available to the team.
• Fertility benefits—surrogacy, adoption assistance, and more.
• Paid time off to volunteer and charitable donation matching.
• Learning & training programs, tuition & certification reimbursement, internal advancement opportunities.

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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