Customer Success Manager
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-28
Listing for:
Banner Personnel Service, Inc
Full Time
position Listed on 2026-01-28
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Job Description & How to Apply Below
Our client is an innovative leader in the contract furniture industry. We are seeking a dynamic and proactive working Customer Success Manager to manage our innovative team. In addition to managing the team, this position will cover a market directly and will be responsible for all activities for the assigned markets. This is a hybrid position with some work in the office required.
Duties- Lead a small team of customer success specialists.
- Perform the role of customer success specialist for a specific region.
- Manage quote requests in a timely manner.
- Manage and execute orders and invoices in a timely manner.
- Communicate with partner dealers.
- Manage the collection of deposits and final payments.
- Manage and update our ERP system as needed.
- Resolve customer complaints and issues.
- Coach and mentor team members.
Skills and abilities
- Knowledge of Microsoft Dynamics Business Central a big plus!
- Ability to adapt to a changing industry and fast‑paced environment
- 5-10 years experience in the office furniture or related industry
- 5 years experience managing employees
- Strong communication and interpersonal skills
Position Requirements
5+ Years
work experience
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