Customer Service Representative

Overview

OPC Pest Services is rapidly expanding across the Northeastern Illinois and Southeastern Wisconsin service areas. We offer competitive wages with a stress-free work environment and full-time employment all year round. We are searching for our next Customer Service Representative and invite you to join our Customer Care Center as you work to assist technicians and customers.

We Offer…

• Competitive hourly wages dependent on skill level – starting wages between $18-$22 per hour
• Comprehensive benefits package including low-cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits
• 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan
• Six paid holidays and a generous PTO (paid time off) program – receive up to 15 PTO days your first year
• Employer discount program through Perk Spot
• An energetic and diverse staff that appreciates each other and the communities we serve

We look forward to having you on our Team!

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.

What You’ll Be Doing:

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and promotional information
• Maintain accurate records utilizing customer service software applications
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you. If you’re organized and enthusiastic, you are ready to be a P.E.S.T.!

Be a P.E.S.T. | Professional
· Ethical
· Selfless
· Teamwork

Join OUR High Quality Customer Service Team!

OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.