Guest Service Representative

Overview

Join Our Team as a Guest Service Representative at Tricoci University!

Tricoci University of Beauty Culture is a distinguished institution dedicated to providing students with a comprehensive education in beauty and wellness. We are committed to fostering an inclusive environment that prioritizes both student achievement and exceptional guest experiences.

As a Guest Service Representative, you will be the welcoming face of Tricoci University, responsible for creating a positive first impression for all guests and students. Your excellent customer service skills will enhance the experience for everyone visiting our campus.

• Welcome and greet guests and students enthusiastically as they arrive.
• Handle phone calls and inquiries, providing accurate information regarding programs and services.
• Manage appointment scheduling and confirmations to ensure a smooth flow of operations.
• Maintain detailed records of guest interactions and appointments.
• Address guest concerns or feedback effectively and professionally.
• Collaborate with team members to create an efficient and enjoyable environment.
• Assist with various administrative duties to support the overall operations of the university.

• Be part of a recognized institution committed to shaping the future of beauty professionals.
• Engage in a positive and dynamic work culture focused on guest satisfaction.
• Opportunities for professional growth and development within the beauty industry.
• A team-oriented environment that emphasizes collaboration and mutual support.
• Enjoy exclusive employee discounts on beauty services and products.

• High school diploma or equivalent; experience in hospitality or customer service is a plus.
• Prior experience in a guest service or customer support role is preferred.
• Strong verbal and written communication skills to engage effectively with guests.
• Excellent organizational skills and the ability to multitask in a busy environment.
• Familiarity with Microsoft Office Suite; knowledge of CRM systems is an advantage.
• A positive and friendly demeanor with a commitment to providing superior customer service.
• Flexible availability to work various shifts, including weekends and holidays as required.
• Monday through Friday 5:00pm-10:00pm CST

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description may be written with the assistance AI