Fan Ambassador - Huntington Bank Pavilion

THE JOB

Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once-in-a-lifetime experiences for our guests!

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Be Loud!!
• Use of voice amplification equipment (megaphone) will be required.
• Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
• As needed, Direct restroom and concession lines to shorten guest wait times.
• Assist guests with needs such as finding their seats, seat relocation, and purchasing upsell.
• Assist upper management in crew member incentive programs.
• Monitor the crowd for behavior that needs to be addressed by venue management or law personnel.
• Participate in the post-show cleaning of the venue.
• Provide great customer service to all of our guests to ensure a memorable experience.
• Perform all other duties as assigned or needed.
• The position requires you to be able to work during all weather conditions since this is an outdoor venue.
• Position requires constant walking or standing in one place for long periods of time.
• Any operational tasks designated by the Operations Manager and General Manager.

• Must be at least 16 years of age.
• Desire to initiate conversations with guests.
• Experience not required.
• Customer service, friendly attitude, and good communication skills.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policies and procedures.
• Availability on event dates, primarily evenings and weekends.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.