Customer Service Rep; Warranty

Job Title: Customer Service Rep (Warranty)

Salary: DOP $40,000 + up to $6k performance Incentives

Shifts: 10:00 AM - 7:00 PM / 9:00 AM - 6:00 PM DSL

The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front‑line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.

• Processing Consumer/Sales requests via email and call center
• Communicating with customers/sales reps on product/program questions/returns
• Training and Education – Product/Entry
• Communication with factory/Art Dept./Order changes

• Interpersonal communications, listening skills, and attention to detail both written and verbal
• Advance English level
• Dominican
• Live in Santiago
• Able to work on site
• Weekly payment

• Law medical insurance and AFP
• Complementary Medical Insurance
• Life Insurance
• 2‑way free transportation
• Internal Bank
• Credit in pharmacy and optic center
• Referral Program
• WFH after 3 months based on performance, equipment availability, and customs permission

Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.