Customer Service Officer

Company Description

Beloform Craft is a forward-thinking organization dedicated to developing future leaders through structured training, hands-on experience, and strategic exposure to core business operations. We believe in cultivating talent from within, empowering individuals with the tools, mentorship, and professional environment needed to grow into confident and capable management professionals.

Job Description

We are seeking a dedicated and professional Customer Service Officer to serve as a primary point of contact for our clients. This role focuses on ensuring clear communication, efficient issue resolution, and a consistently high standard of service. The ideal candidate will contribute to building long-term client relationships while supporting internal operations with accuracy and professionalism.

Responsibilities

• Serve as the main liaison between the company and its clients
• Respond to inquiries and provide accurate information regarding services and processes
• Handle customer requests and concerns with professionalism and discretion
• Maintain organized records of interactions and follow-ups
• Coordinate with internal teams to ensure timely and effective solutions
• Uphold company standards for service quality and communication

Qualifications

• Strong verbal and written communication skills
• Professional demeanor with a client-focused mindset
• Ability to manage multiple tasks efficiently in a fast-paced environment
• High level of organization and attention to detail
• Proficiency in basic computer systems and office tools
• Strong problem-solving and decision-making abilities

Additional Information

• Competitive salary ($45,000 - $48,000 per year)
• Growth opportunities within a structured and supportive environment
• Skill development and ongoing professional training
• Stable and professional workplace culture
• Full-time position with consistent schedule