Supervisor, Member Services

Coach and track all MSRs on promoting products and service skills. Adhere to general regulatory procedures including requirements of the Bank Secrecy Act and Anti Money Laundering rules. Perform other duties and projects as assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS2 years’ Member Services Representative or equivalent experience required including cash-handling and customer service experience.

Experience in developing and/or supervising MSR staff. Excellent customer service skills.  Demonstrated ability to communicate effectively – both verbally and in writing. Ability to work flexible work hours including evenings and weekends.

Working knowledge of computer software systems – New Solutions and Microsoft Office (Excel, Word, and Outlook) and ability to be trained and efficiently operate credit union systems and proprietary software.

Keen attention to detail, ability to effectively organize and prioritize work. Analytical and problem-solving skills.

Ability to use keyboard and data entry skills.  Strong interpersonal/people management skill

Ability to demonstrate Self-Help's Core Values:

PHYSICAL REQUIREMENTS /WORK ENVIRONMENT Pay range for this role is MIN $26.25 – MID $28.89 – MAX $34.66 per hour.
* This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. Furthermore, the essential functions are listed above and reasonable accommodations will be made to meet the requirements of the American with Disabilities Act.
* Self-Help is a family of Mission Driven non-profit financial organizations. Our national foot-print means we offer strong benefits and opportunities across the country. Our inclusive collegial culture means that no matter where you're located, you're part of a shared mission.
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