Bilingual Customer Service Representative

Join to apply for the Bilingual Customer Service Representative role at GIA Publications, Inc.

GIA Publications, Inc. provides a pay range of $17.00/hr - $18.00/hr your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Help our team grow!
GIA Publications, Inc. is seeking a Bilingual (English and Spanish) Customer Service Representative to work in our Bedford Park, Illinois Office
. This on‑site, in‑person position assists customers of our sacred music, music education, and music distribution divisions with inquiries and orders placed by phone, website(s), mail, and email.

• High School diploma/GED (Associate’s or Bachelor’s degree preferred).
• 2‑3 years of customer service or related experience.
• Excellent verbal and written communication skills in English and in Spanish.
• Strong telephone and interpersonal skills.
• Experience working with data entry and with Microsoft® Office software.
• The ability to learn new programs and systems quickly.
• Reliability.
• Familiarity with musical, Roman Catholic, and/or liturgical terminology is a plus.

• Answer customer inquiries about products, orders, subscriptions, shipping, and billing across GIA’s publishing and distribution divisions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests.
• Provide feedback and assistance for the efficiency of the customer service process.
• Assist with customer inquiries about hymnals and missals and subscription renewal campaigns.
• Provide basic support to customers with inquiries about the functionality of GIA website(s).
• Update mailing lists and assist with data entry related to customers and products.
• Filing, copying, mail processing, and other various office duties as needed.

• Employer‑subsidized health insurance.
• Dental and vision insurance options.
• Prescription coverage.
• A 401K Plan and a Profit‑Sharing plan.
• Earned paid vacation time.
• Employee discounts.
• Employee Assistance Program (EAP).
• ...and more.
• Earned Sick leave and paid holidays.

GIA Publications, Inc. is an equal‑opportunity employer.

To apply , please send your resume to .

Founded in 1941, GIA Publications, Inc. is a family‑owned company with more than 10,000 choral and instrumental editions in print, as well as hymnals, recordings, books, two licensing divisions, and a wide variety of music education resources. Our website is