Call Center Customer Service Representative

Call Center Customer Service Representative

Base pay range: $20.00/hr - $22.00/hr

Location:

Onsite

Pay rate: $21 - $22/hr.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer needs.
• Data entry in various platforms.
• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Support Field Sales agents with insurance product information.

• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Experience in a contact center environment preferred.

Mid‑Senior level

Contract

Customer Service, Insurance